Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
What is your shipping policy for professional beauty products?
We offer standard shipping across the country, with orders typically processed within 1-2 business days. Free shipping is available on all orders over $75.
Can I return a skincare or hair care product if I have opened it?
For hygiene reasons, we only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for assistance.
Are the products sold at Esencia Salon and Spa authentic?
Absolutely. We are an authorized retailer for all brands we carry, ensuring that every product is 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer gift cards for salon services and products?
Yes, we offer digital gift cards that can be used for both our high-end product collections and our in-person spa treatments.